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Tuesday, January 10, 2012

SharePoint Issue Tracking List: Send an E-mail When an Issue is Assigned

The issue tracking list has a feature that allows SharePoint to send an e-mail when an issue is assigned to a person. In order to enable this feature, follow these steps:

  1. Make sure that you have defined an outgoing SMTP server for your SharePoint farm. In order to do this, go to Central Administration web site, select “System Settings –> Configure outgoing e-mail settings” and specify the value of your SMTP server.

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  2. Go to list settings by selecting and select “Advanced Settings”.

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  3. In the “E-Mail Notification” section option “Send e-mail when ownership is assigned?”, select “Yes”.

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That’s it! You can now create an item in your issue tracking list and when it will be assigned to a user, SharePoint system will send an e-mail notification.

Note: The e-mail feature of Issue Tracking list is dependent on “IssueTrackingWorkflow” feature. If for any reason, your issue tracking list is not sending e-mail notifications, activate this feature for your site collection by issuing the following command:

stsadm -o activatefeature -name "IssueTrackingWorkflow" -url http://<sharepoint_site_url>

The PowerShell command to activate this feature is provided below. Make sure to run it in SharePoint 2010 Management Shell. 



Enable-SPFeature "IssueTrackingWorkflow" -Url http://<sharepoint_site_url>
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8 comments:

  1. AnonymousJuly 13, 2012 at 12:03 PM

    The stsadm has been deprecated in Sharepoint 2010. Do you have the powershell solution for this?

    ReplyDelete
    Replies
    1. Nauman AhmedJuly 26, 2012 at 8:31 AM

      I have updated the article and the PowerShell command has been added :)

      Delete
  2. AnonymousJuly 24, 2012 at 10:13 AM

    I have followed all of these steps and run the powershell command and the email is still not working. Any ideas?

    Thanks!

    ReplyDelete
    Replies
    1. Nauman AhmedJuly 26, 2012 at 8:32 AM

      Did you check configuration of your SMTP server? Are you receiving alerts from your SharePoint site? Pleae let me know.

      Delete
    2. AnonymousSeptember 27, 2012 at 12:10 AM

      Hi Nauman,
      i am facing the same issue not on all site collections, only few site collection having issues.

      from this site collection i am receiving alerts and permission alerts, but not Assigned to Email. Any idea ?

      Delete
    3. Nauman AhmedSeptember 28, 2012 at 8:34 AM

      Did you confirm that the "IssueTrackingWorkflow" feature is enabled? Also, make sure that the "Microsoft SharePoint Foundation Workflow Timer Service" service is started?

      Thanks,
      Nauman.

      Delete
    4. PKJNovember 21, 2014 at 12:59 AM

      Facing same issue
      receiving alerts and permission alerts, but not Assigned to Email. Any idea ?

      Delete
    5. Nauman AhmedDecember 9, 2014 at 11:13 AM

      PKG: Did you check if the feature is activated?

      Delete

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